1. What is the MOQ?
A: Our MOQ varies depending on the product. Generally, MOQs for regular pet products start at 1000 pieces. For customized products, the MOQ may be higher. Please contact our sales team for the latest information.
2. Do you support customized service?
A: Yes, we provide customized service, including but not limited to product color, size, packaging and logo printing. Please contact our customer service team to discuss your specific needs and we will do our best to meet your requirements.
3. What are the payment methods?
A: We accept a variety of payment methods, including Trade Assurance, Bank Transfer, Letter of Credit (L/C), Western Union, and so on. Specific payment methods can be determined according to the order amount and mutual agreement. For the first time cooperation, we usually require 30% prepayment, and the rest is paid before shipment.
4. What is the logistics and delivery schedule?
A: We work with a number of logistics companies to ensure fast and safe delivery of goods around the world. The exact delivery time depends on the destination and the mode of transportation (air, sea, etc.). Normally, the delivery time for standard orders is 3-4 weeks after the order is placed, and the exact time will be informed when the order is confirmed.
5. What about quality assurance and after-sales service?
A: We strictly follow the international quality standards for production and conduct strict quality inspection before each batch of products leave the factory. We provide technical support and customer service to ensure customer satisfaction.
6. How to get samples?
A: You can request samples through our official website or by contacting a sales representative directly. The cost of samples and shipping fees are determined on a case-by-case basis. For new customers working together for the first time, we may charge a sample fee, which is refundable or creditable for subsequent bulk orders.
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